Help - Questions and answers

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How can I register with this site?
Any person over the age of 18 years, interested in becoming a member of this site can sign up using a valid email ID or simply connect with your Facebook account

Problems with login
Your username as well as password is case sensitive. Please make sure you type them correctly. Also, ensure you have cookies enabled. In case you’ve forgotten your login credentials, just click on “Forgot Password?” and follow the protocol as directed by the site.

How to change or reset password for Facebook connect account?
1. Log out
2. Click "Sign in"
3. Click "Forgot password".
4. Reset password key will be sent to your email.
5. Reset the password. (This way FB user will create a new pass, and in future will be able to change it without problems. )

Is this site free to use?
Yes, Hope is absolutely charge free.

How do I post a photo?
Hope makes it easier for users to upload their pictures. They can do so by visiting the manage options under their account.

Facing difficulty in uploading a photo
If you're uploading a photo on this site, there are a few guidelines that you need to comply with. If your photo violates the terms and conditions of this site, it will be removed without your consent.

How do I create a profile?
The process of creating a profile on Hope is very easy. You can start off by clicking the “Free Sign Up” option and follow the steps. Creating a detailed profile wouldn’t take a lot of time. Think of it as a brief summary of who you are, your interests, tastes, preferences, lifestyle and what you're looking for in a companion.

This process is aimed at highlighting your positive qualities and interests thereby enabling you to describe your personality in a better way.

How do I update my profile?
If you wish to update your profile, all you need to do is click on the edit profile option under Account.

How Can I interact with other members?
Hope has plenty of communication options that enable a user to interact with their potential partner. Email and Instant messenger are the two prominent communication options available on this site.

Once you’ve logged in to your account, you can click on the live chat tab and check out who is online. Alternatively, you'd also be able to send an IM invitation from the member’s profile. Hope will boast of a video chat option in the near future. The on-site message client allows users to exchange personalized messages.

Why haven’t I received an email since I joined the site?
This is only because you haven’t managed to grab the attention of other members on the site. You can check out several informative blogs and articles that can help you create an attractive profile and grab the attention of a potential partner.

How can I use the “SpeedMatch” feature?
In order to use this feature you need to download our smartphone app. Also known as proximity search, this feature would show you a list of people in your area that you can interact with. All you need to do is specify your location.

How to use the search option?
Users can make use of various search filters available on this site in order to find their ideal match.